HomeSoftwareMobile AppsFacebook Messenger gets new update, aims to improve businesses

Facebook Messenger gets new update, aims to improve businesses

Jumia Black Friday Deals

Facebook Messenger gets new update, aims to improve businesses

2018 seems to be the year of the Facebook Messenger application. Having already seen a number of updates this year, the application now has a new version that would help businesses interact with their customers better.

The new Messenger v2.3 packs tools such as customer chat, Quick Replies and message tags that would facilitate easier and smoother interactions between the business and the customer.

Quick Replies has been a Messenger feature since 2016 but it has now been improved to guide business bots on better ways of interacting with customers. One of the important improvements is a neat feature that allows you send an automatic message to someone who asks for your business information. Once such a request is made, the bots can easily fill in the contact addresses on your Facebook profile.

The newly-added support for Internet Explorer can be used to fully enjoy chat plugin supports across the new version. Notifications, persistent menu and such other relevant chat information can now be better customised to suit the business. That is also one way to keep track of the numbers.

Speaking of numbers, open messaging and new messaging conversations are two new metrics that have been put in place to help businesses better determine how much people engage them. To cap it all off, message tags – similar to the smart reply system on Gmail and related Google applications – now make a faster way to reply questions issued by customers.

Don’t forget to put a personalised feel on everything lest you lose customers.

Latest articles

Will ChatGPT Take My Job? Expert Reveals The Five Professions At Risk

The more capable AI becomes, the more you might begin to worry about a...

Best Valentine’s Day Gifts Ideas

Looking for a great Valentine's Day gift for your loved one? You are in...

Best Web Hosting Services for Small Business in 2024

The online presence of your business is as vital as any physical storefront or...

8 Reasons to Buy the Oppo Reno 11 5G

Are you in the market for a new smartphone? Look no further than the...

10 Key Features of the Tecno Spark 20 Pro Plus

Tecno has introduced the top of the line member of its latest Spark Series....

How to Open OPay Account for Seamless Banking

OPay is a leading mobile banking and payment platform that allows you to make...

SpaceX launches First Starlink Direct to Phone Satellites

SpaceX has announced the launch of its first set of direct to cell satellites...

More like this

How to Track a Cheating Spouse

Lacking trust in a relationship can lead to sleepless nights, restlessness, and worry. If...

Businesses Can now Save More with Bolt Special Ride Offering

Bolt, a leading ride-hailing service provider, is committed to building a sustainable city by...

WhatsApp working on beta feature that allows user convert voice to text

WhatsApp is working hard towards making amassing new features available for its service, and...