In a bid to deliver quality service to customers, the largest power distribution firm in the country, Ikeja Electric, has launched a Whatsapp platform to offer real-time solutions to its customers.
The new developments also look to resolve customer complaints, offer 24-hour customer service support, and ultimately reduce the number of customers that come into the company’s physical office.
The Whatsapp chatbot functions well and allows for seamless interaction between the power distribution company and its customers.
Commenting on the development, Ikeja Electric revealed that through the dedicated Whatsapp Chatbot number, which is 0908-895-1626, customers can make complaints, request their account information, pay bills, confirm payments, reports faults, and also request for prepaid metre system.
Felix Ofulue, the Head of Corporate Communications for Ikeja Electric, explained that the Disco’s resolution to launch the Chatbot service is part of its long-term plan to exploit technology in delivering optimum service to its customers.
‘’Information Engineering is one of the effective means through which we can deliver our customers with impeccable customer service. Whatsapp is a mobile platform that is used by many, mainly because of its simplicity and user-friendly interface. Hence, our decision to come up with an easy means of reaching our customers through this platform,’’ Ofulue added.
Also, customers can get rapid answers to frequently asked questions, report vandalism and cases of energy theft, and speak with customer care representatives through the Whatapp Chatbot.